Swadesi by Srishti Ludhani and its entities are concerned about the privacy of Information of its Users (including sellers and buyers/customers whether registered or Non-registered) accessing, or purchasing products or services on Swadesi by Srishti Ludhani’sWebsite, and otherwise doing business with Swadesi by Srishti Ludhani.
The terms “We” / “Us” / “Our” individually and collectively refer to each entity of Swadesi by Srishti Ludhani and the terms “You” / “Your” / “Yourself” refer to the Users.
The Information or data provided by You to Swadesi by Srishti Ludhani or collected by Us from You may include both, “Personal Information” and “Non-Personal Information”.
Other than Personal Information collected by the Website, Swadesi by Srishti Ludhani shall collect other Information through the Website when Youuse or visit the Website. The Non-Personal collected by the Website will not be used to identify You uniquely.
Such Information or data may include:
The Information or data provided by You will be stored primarily in electronic form but certain Information might be stored in physical form. Swadesi by Srishti Ludhani may collect, store, use or process Your Information or data in countries other than Republic of India under complied applicable laws. To store or process Your Information or data, We may enter into third party agreements in or outside India. The security standards of these third parties may be different than Ours to safeguard Your Information or data. And We will require these third parties to adopt reasonable security standards on a commercial reasonable basis to safeguard Your Information or data.
The Usage, collection, storage and processing of Your Information by Swadesi by Srishti Ludhani shall be for any purpose permissible by applicable laws (such laws provide for such collection, Usage, storage or processes with the consent of the user) that are related with a function or activity of each of Swadesi by Srishti Ludhani entities and shall include the following:
You hereby fully acknowledge and agree that the Information or data collected by Swadesi by Srishti Ludhani is for lawful and legal purpose that is related with a function or activity of each of the Swadesi by Srishti Ludhani entities or any person on their respective behalf, and the collection of Information is necessary for the Purposes.
You agree, acknowledge, and permit that Swadesi by Srishti Ludhani may transfer/share/disclose
Apart from the above, You furthermore agree and acknowledge that such disclosure, sharing and transfer of Your Personal and Non-Personal Information shall not incur any wrongful loss to Your or to any to any third party and any wrongful gains to Us or to any third party.
You may find links to third-party advertisements, third-party Websites or any third party electronic communication service on Our Website and these links are operated by third parties and are not controlled by, or affiliated to, or associated with, Swadesi by Srishti Ludhani unless it is clearly specified on the Website.
We value and prioritize the security of Your Personal Information and Swadesi by Srishti Ludhani endeavors to make sure that Your Personal Information remains safe against unauthorized access or unauthorized alteration, disclosure or destruction. In order to do this, Swadesi by Srishti Ludhani conducts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to protect against unauthorized access to systems where Swadesi by Srishti Ludhani stores Your Personal Information.
Reasonable security practices and procedures shall be exercised by each of Swadesi by Srishti Ludhani entity as directed by applicable laws for the protection of Your Information. Given that You have the right to claim damages but it shall be limited to only statutory damages under Information Technology Act, 2000 and You hereby waive and release all Swadesi by Srishti Ludhani entities from any claim of damages under contract or under tort.To complete a transaction on the Website, if You choose a payment gateway the Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial Information such as the Payment Card Industry Data Security Standard (PCI-DSS).
Swadesi by Srishti Ludhani may share Your Information with third parties under a confidentiality agreement;however, Swadesi by Srishti Ludhani is not responsible for any violation of security or for any actions of any third parties that receive Your Personal Information. Swadesi by Srishti Ludhani is not responsible for any loss or injury occurred to You as a result of You sharing Your Personal Information to third party (including any third party Websites, even if links to such third party Websites are provided on the Website). In spite of anything contained in this Policy or elsewhere, Swadesi by Srishti Ludhani shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is caused by Force Majeure Event (as defined below).
A Force Majeure Event shall mean any event that is beyond the reasonable control of Swadesi by Srishti Ludhani and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of Swadesi by Srishti Ludhani), power or electricity failure or unavailability of adequate power or electricity.
While we will strive to take all reasonable and appropriate steps as required to secure any Personal Information which We hold about You and prevent unauthorized access, You acknowledge and agree that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.
You agree that all Your Personal Information shall be retained or held till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.
On a regular basis, You can add or update Your Personal Information and note that Swadesi by Srishti Ludhani would retain Your previous Personal Information in its records.
Sincerity and transparency in the functions is the foundation of Swadesi by Srishti Ludhani and We prioritize customer satisfaction above everything. Our grievance policy aims at minimizing customer complaints in case Our customers receive service or products that are fall short of their expectations or are disappointed with Our products or services by review and redressal.
Our principles regarding customer service include
Since customer grievances can occur due to many reasons including, gap between promised service standards and actual service standards offered, communication and attitudinal based grievances and system errors can also result in grievances. In such cases, users have complete authority to share feedback, complaints through writing, email or on the Website.
Offering You best user experience is among Our utmost priority and for the same reason We take time to know about Our users along with their concerns. It helps provide You with better standards of service and evolve. When a user has complaints regarding Swadesi by Srishti Ludhani’s services and products, We make it Our priority to resolve it.
To ensure that user grievances and queries are handled properly, Our staff is trained regularly. Their skills are polished and are encouraged to build customer confidence and trust. We analyze the main reasons behind the user queries and efforts are made to root them out to improve the quality of service.
It is recommended to send the query in written form with complaint reference number to: 193, Bharosa Agarbatti Works, Pal Bichhla, Shrinagar Rd, Ajmer, Rajasthan 305001.